We are looking for a Customer Relations Manager
Visamundi's Customer Relations department helps travelers manage their administrative procedures. It's the heart of the company, ensuring that our customers' requests are dealt with rigorously and enthusiastically.
Visamundi is looking for a new Customer Relations Manager on a permanent contract. If you enjoy working with committed and supportive colleagues, and are persevering, dynamic and multitasking, this is the job for you.
Missions
- Coordination of the Customer Relations team
- Participation in day-to-day operations between customers and embassies
- Participation in the development of BtoC and BtoB commercial relations
- Management of internal operational and human resources issues
- Identifying opportunities for new services/destinations
Profile required
Soft Skills
- Rigor and organization
- Autonomy and versatility
- Proactivity and responsiveness
- Discretion and confidentiality
- Good interpersonal skills and a sense of service
- Diplomacy and empathy
- Enthusiasm and open-mindedness
Hard Skills
- Level of education: BAC+2 minimum
- Ability to manage and motivate a team
- Administrative experience and geographical/tourist culture
- Comfortable with digital tools
- Good command of French and English (comprehension and written expression)
Position in CDI on the Q4 2025
Salary between €30 and €35k
The advantages of joining Visamundi
- Happypal monthly kitty
- Incentive bonus
- Mutual insurance coverage of 100% for immediate family
- 13th month
- 1 teleworking day per week
- Menstrual leave: maximum 1 day of teleworking per month
- Computer equipment loan
- Transport costs of 50%
- Luncheon voucher card
Values at Visamundi
- Cohesion we move forward together in mutual aid and solidarity
- Agility our ambitious and innovative spirit enables us to meet our customers' needs
- Expertise we'll give you the feeling that there are no borders anymore
- Confidentiality : travel with peace of mind, your private data is well protected
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