Solving photo upload problems for your Russian e-Visa

When planning your trip to Russia, one of the key steps is to obtain your electronic visa (e-Visa). However, you may encounter problems during the application process, particularly when uploading the required photo. Let's take a look at the possible solutions to get around this problem and help you obtain your e-Visa without a hitch.

Check technical requirements for photography

Before uploading your photo for the Russian e-Visa, please make sure you meet the following technical requirements:

• File type : Accepted formats are JPEG, JPG, PNG or GIF.
• File size : The maximum size allowed is 500 Kb.
• Dimensions : The photo should be 35mm wide and 45mm high. The head should be between 32 and 36mm high.
• Quality : The minimum acceptable resolution is 70 dpi.

The photo background should be plain, preferably gray.

If your photo doesn't meet these criteria, you'll need to modify it with image-editing software before you can upload it to the official website or via the visa agency.

Ensure photo conformity

In addition to technical requirements, it's essential to check that your photo complies with current standards for passport photos. Here are some of the criteria to consider:

• Expression: You should have a neutral expression and look straight ahead.
• Background : The background should be plain, light and free of shadows or patterns.
• Clothing : Avoid clothing with visible patterns or logos, and choose colors that contrast with the background.
• Accessories : Glasses and other accessories are not allowed, unless you can prove that they are necessary for medical or religious reasons.

We recommend that you hire a professional to take your photo to ensure that it complies with Russian e-Visa requirements.

Attempt to solve technical problems

Check your Internet connection

A poor internet connection can cause problems when uploading your photo to the official website or via the visa agency. Make sure your connection is stable and fast enough before uploading your photo.

Try different web browsers

The problem may be caused by the web browser you are using to access the official site or the visa agency. Try using another browser (Chrome, Firefox, Safari, etc.) to see if this solves the problem.

Update your web browser

An outdated browser can also cause problems when uploading your photo. Make sure you have the latest version of your preferred browser and try uploading your photo again.

Using a visa agency

If, despite your best efforts, you are still unable to upload your photo for your Russian e-Visa, you can call on a visa agency to assist you in the process. These specialized agencies have the expertise to guide you through the e-Visa application process, and can help you solve any technical problems related to uploading your photo.

At Visamundi, we take care of retouching your photo to obtain the right format.. We have even developed a practical toolused by many agencies.

Choosing the right visa agency

To choose a visa agency that will meet your needs, here are a few criteria to consider:

• Reputation: Check reviews and testimonials from previous customers to make sure the agency offers a quality service. Our many Google reviews speak for themselves!
• Rates : Compare the costs of services offered by different agencies to find the one that suits your budget.
• Customer service : Make sure the agency offers personalized, responsive assistance for any questions or problems you may encounter.
• Experience : Choose agencies with solid experience in electronic visas and Russia in particular.