Terms & Legal Notices

Service provider

The services assisting with obtaining administrative documents are provided by the company VISAMUNDI, whose registered office is at 15 allee Duguay-Trouin, 44000 Nantes, France — a SAS with a share capital of €50,000, registered with the Nantes Trade and Companies Register under number 828 148 189 (VAT FR69828148189). The website https://www.visamundi.co is considered one of VISAMUNDI’s websites.

Mandate

The Client, also referred to as the Principal, grants power to the Agent, VISAMUNDI, which agrees to incur on their behalf the expenses relating to assistance in obtaining administrative documents for the country or countries covered by this site, in their name (or in the name of a person from whom the Client has obtained express or legitimate authorisation: legal representative, etc.), such as Visas, online Visas, e-Visas, Electronic Travel Authorisations, passport pre-applications, document translations or any derived term relating to the same digital product.

Enforceability of these General Terms

These General Terms govern your use of the services of VISAMUNDI’s websites, including the one on which you are reading these General Terms and Conditions of Sale, as well as all requests made to obtain advice or information about our services. Each applicant hereby accepts and confirms that, before submitting a request, they have read, understood and agreed to be bound, without limitation or reservation, by these General Terms.

Limitation of liability

These General Terms contain a clause that limits our liability to the refund policy set out below. Except in cases covered by our refund policy below, fees are non-refundable.

You are responsible for the accuracy of the information on your application form, and for checking it. We do not guarantee that we will find errors, and we allow ourselves to correct only blatantly erroneous or incomplete information (incomplete first names, nationality different from that of the scanned passport, etc.).

VISAMUNDI will handle all requests with care and diligence, in accordance with the procedures prescribed by the administrations. However, even though we check your application form very carefully for obvious formal errors, we do not guarantee the detection of errors in your form, and we do not undertake to verify the information provided, for which it is your responsibility to ensure its accuracy.

The company VISAMUNDI shall not be held liable towards any applicant or any other person relying on or benefiting from any request for any loss of profit, revenue, contract, opportunity, business, additional costs, or any other business-related or personal loss arising as a result of a delay in issuance, a digital delivery problem, an error in the content of documents provided by the authorities, or for any advice or information given in connection with any request.

Nor shall the company VISAMUNDI be held liable in the event of an unforeseen change in the use of the documents or services provided by VISAMUNDI (travel dates and times, purpose, etc.) that would render the documents or services provided obsolete. Neither is the company VISAMUNDI liable for refusals issued by the administrations according to their own criteria.

The company VISAMUNDI cannot be held liable for your own use of the information provided on its media. It is your responsibility to verify its accuracy, completeness and relevance with the Consulate or Embassy of the country concerned.

We recommend that you keep copies of all documents submitted with your request.

Refund policy

The Client submits a document request to the company VISAMUNDI, an intermediary facilitating between travellers and government authorities. Please note that the company VISAMUNDI accepts no liability in the event of a delay in issuing a document on the part of the authorities.

Below are the details of the company VISAMUNDI’s refund policy:

The Client’s document was not issued in time for their departure date: only the service fees will be refunded to them.
The administration refused to issue a document for the Client: provided the refusal is not due to information omitted or misstated by the Client during the request or our follow-up, a refund of the full payment made by the Client upon their request (consular fees + service fees).
The issued document contains an error that was not present in the Client’s initial request: a refund of the full payment made by the Client upon their request (consular fees + service fees), or a new submission at the company’s expense where possible.

In all other cases, the company VISAMUNDI refuses any refund, including in the event of subsequent non-use of the documents (Article L221-25 of the French Consumer Code).

The refund, if it complies with one of the cases explained above, is made automatically by the company VISAMUNDI for the Client. The amount may take up to 10 business days to appear in the Client’s bank account.

The complete and up-to-date details of our refund policy are presented on our dedicated Refund policy page.

Right of withdrawal

Any order validated on the website and then cancelled by the Client, upon simple request by email within 14 days of the order, will be fully refunded for its total amount including tax, provided no steps have been initiated with the country’s authorities.

A standard form is available at this address and must be sent by email, in reply to the payment acknowledgement received.

If the withdrawal request is made after the 14-day withdrawal period, the service fees remain due. As long as the file has not been submitted to the authorities, the consular fees, not yet incurred, are returned to the Client. Once the file has been submitted, the consular fees have been paid to the administration of the destination country and can no longer be recovered: they can therefore no longer be refunded.

The refund is initiated within 48 hours of the withdrawal request in the cases explained above. The amount may take up to 10 business days to appear in the client’s bank account.

Changes to procedures and fees

The procedures and fees of the Administrations for processing any service are beyond the control of the company VISAMUNDI and may be changed without prior notice; in some cases, these changes may apply retroactively to requests being processed. The company VISAMUNDI does not accept responsibility for such changes in procedures or pricing, and reserves the right to pass on any increase in fees.

Prices and payment methods

Prices are shown inclusive of all taxes. Each request must be paid in full upon receipt of your request, unless otherwise agreed with the company VISAMUNDI.

The company VISAMUNDI reserves the right, where no payment is enclosed, to simply cancel the request. For bulk requests, no different terms will be accepted without the agreement of VISAMUNDI’s management.

Only secure payment by bank card is accepted on VISAMUNDI’s websites, which will choose the most secure system possible to protect its customers’ data.

Mediation

VISAMUNDI, as an associate member of Les Entreprises du Voyage (ASS 9001383), benefits from the mediation services of the Tourism and Travel Ombudsman (Médiateur du Tourisme et du Voyage).

After contacting customer service by email, and failing a satisfactory response or in the absence of a response within 60 days, the client may refer the matter free of charge to the Tourism and Travel Ombudsman, whose contact details and referral procedures are available on its website: www.mtv.travel.

Processing of customer data

The company VISAMUNDI undertakes not to market or sell applicants’ personal information. The company VISAMUNDI refrains from disclosing or transferring applicants’ personal information. Personal information will be used solely for the purpose of providing the services and fulfilling its various obligations.

However, the company VISAMUNDI may be required to disclose and share personal information, where necessary, to comply with a court decision, or any other legal, legislative or regulatory process served on the company VISAMUNDI, to exercise its rights, to defend itself against legal claims, criminal investigations, judicial matters, or for their prevention, in the context of investigating, detecting or prosecuting criminal activities or matters relating to national security.

The company VISAMUNDI shall not be held liable in the event of unlawful access, use, modification, destruction, or interception by unauthorised persons.

The content and use of this data, as well as the Client’s access to it, are described in the Privacy Policy.

Privacy policy

Using our services implies acceptance of the Privacy Policy, detailed on this page.

Partial invalidity

If one or more provisions of these General Terms were to be deemed unlawful or void, the other provisions of these General Terms would not be affected by such invalidity and would continue to apply.

Relations between the company VISAMUNDI and its customers are governed by French law.

Website host

The site on which you are reading these notices is deployed by the company Netlify, Inc. (512 2nd Street, Suite 200, San Francisco, CA 94107, United States) and served by the edge infrastructure of Cloudflare, Inc. (101 Townsend Street, San Francisco, CA 94107, United States).

Application data and Clients’ personal data are hosted within the European Union (Paris region) by the company Supabase, Inc.

Contact us

For any questions about this privacy policy or the practices described in this document, please write to contact@visamundi.co, or contact us at +33 2 85 520 450. Please address your communications to our director Sebastien Couix.