Terms and Conditions and Legal Notices

Version of 01/02/2025

Service provider

Services to help you obtain administrative documents are provided by VISAMUNDI, whose head office is located at 15 allee Duguay-Trouin, 44000 Nantes (France) France - SAS with capital of €50,000, registered with the Nantes Trade and Companies Register under number 828 148 189 (VAT FR69828148189). The https://www.visamundi.co website is considered one of the VISAMUNDI websites.

Mandate

The Customer, also referred to as the Principal, authorizes the Agent, VISAMUNDI, who agrees to incur expenses on the Customer's behalf concerning assistance in obtaining administrative documents for the country or countries covered by this site in the Customer's name (or in the name of a person from whom the Customer has obtained express or legitimate authorization: legal representative, ...), such as Visas, Online Visas, e-Visas, Electronic Travel Authorizations, Passport pre-applications or any term deriving from and concerning the same digital product.

Enforceability of these General Terms and Conditions

These Terms and Conditions govern your use of the services of the VISAMUNDI sites, including the site on which you are viewing these Terms and Conditions, and all requests made for advice or information about our services. Each requester hereby accepts and confirms that prior to submitting a request, he or she has read, understands and agrees to be bound, without limitation or qualification, by these Terms and Conditions.

Limitation of liability

These General Terms and Conditions contain a clause limiting our liability to the refund policy set out below. Except where covered by our refund policy below, fees are non-refundable.

You are responsible for the accuracy of the information on your application form and for checking it. We do not guarantee that we will find any errors, and will only correct information that is blatantly incorrect or incomplete (incomplete first names, nationality different from that on the scanned passport, etc.).

VISAMUNDI will treat all applications with care and seriousness, in accordance with the procedures prescribed by the authorities. However, although we will check your application form for obvious errors of form with great care, we do not guarantee to detect errors in your form, nor do we undertake to check the information provided, for which it is your responsibility to ensure its accuracy.

VISAMUNDI shall not be liable to any applicant or any other person relying on or benefiting from any application for any loss of profit, revenue, contract, opportunity, business, additional expenses, or any other business or personal loss arising as a result of any delay in issue, digital delivery problem, error in the content of documents provided by the authorities, or for any advice or information given in connection with any application.

VISAMUNDI will not be held responsible in the event of unforeseen changes in the use of documents or services provided by VISAMUNDI (travel dates and times, purpose, etc.) which render the documents or services provided null and void. Nor can VISAMUNDI be held responsible for any refusals issued by government authorities according to their own criteria.

VISAMUNDI shall not be held liable for any use you make of the information provided in its media. It is your responsibility to check with the consulate or embassy of the country concerned for accuracy, completeness and relevance.

We recommend that you keep copies of all documents submitted with your application.

Refund policy

Customers request documents from VISAMUNDI, the intermediary between travelers and government authorities. Please note that VISAMUNDI declines all responsibility in the event of delays in issuing documents by the authorities.

VISAMUNDI's refund policy is detailed below:

• The customer's document has not been edited for the day of departure. : only service charges will be reimbursed.
• The administration has refused to draw up a document for the customer, if the refusal is not based on information omitted or erroneous by the customer at the time of the request or during our follow-up. refund of the entire payment made by the Customer upon request (consular fees + service charges).
• The document issued contains an error that was not present in the customer's initial request. refund of the entire payment made by the Customer upon request (consular fees + service charges) or resubmission at the Company's expense if possible.

In all other cases, VISAMUNDI will refuse any refund, including in the event of subsequent non-use of the documents (Article L221-25 of the French Consumer Code).

Refunds, if they conform to one of the cases explained above, will be made as follows automatically by VISAMUNDI for the Customer. It may take up to 10 working days for the sum to appear in the customer's bank account..

Right of withdrawal

Any order validated on the Website and then cancelled by the Customer upon simple request by email within 14 days of the order will be cancelled. full refund of the total amount including VAT if no action has been taken with the local authorities.

A standard form is available at this address and should be sent to by emailin response to the acknowledgement of payment received.

If the cancellation request is received after the 14-day cancellation period, the service fee remains payable. Only consular fees are returned to the customer.

Refunds are initiated within 48 hours of the retraction request in the cases explained above. It can take up to 10 working days for the sum to appear in the customer's bank account.

Changes to procedures and fees

Administrative procedures and fees for the processing of all services are beyond the control of VISAMUNDI and are subject to change without notice; in some cases, such changes may apply retroactively to requests currently being processed. VISAMUNDI does not accept responsibility for such changes in procedures or pricing, and reserves the right to pass on any price increases.

Rates and payment methods

Prices are quoted inclusive of all taxes. All requests must be paid in cash on receipt, unless otherwise agreed with VISAMUNDI.

If no payment is received, VISAMUNDI reserves the right to cancel the request outright. In the case of a large number of requests, different arrangements will only be accepted with the agreement of VISAMUNDI management.

Only secure credit card payments are accepted on VISAMUNDI sites. VISAMUNDI chooses the most secure system possible to guarantee its customers' data.

Mediation

VISAMUNDI, as an associate member of Entreprises du voyage (ASS 9001383), benefits from the mediation services of the Tourism and Travel Ombudsman.

In the absence of a satisfactory response or a response within 60 days, the customer may refer the matter free of charge to the Tourism and Travel OmbudsmanIts contact details and how to contact it are available on its website : www.mtv.travel

Customer data processing

VISAMUNDI undertakes not to market or sell applicants' personal information. VISAMUNDI will not divulge or transfer any personal information. Personal information will be used for the sole purpose of providing the services and fulfilling its various obligations..

However, VISAMUNDI may be required to disclose and share personal information, if necessary, to comply with a court order, or other legal, legislative or regulatory process served on VISAMUNDI, to exercise its rights, to defend against legal claims, criminal investigations, court cases, or for their prevention, as part of the investigation, detection, prosecution of criminal activities or matters related to national security.

VISAMUNDI will not be held responsible in the event of illicit access, use, modification, destruction or interception by unauthorized persons.

The content and use of this data, as well as access to it by the Customer, are described in the Privacy Policy.

Privacy Policy

Use of our services implies acceptance of the Privacy Policy, detailed on this page.

Partial nullity

Should one or more provisions of these General Terms and Conditions be deemed unlawful or invalid, the other provisions of these General Terms and Conditions shall not be affected by such invalidity and shall continue to apply.

The relationship between VISAMUNDI and its customers is governed by French law.

Site host

The VISAMUNDI websites, including the one on which you are consulting the present information, are hosted by Infomaniak - 25 rue Eugène-Marziano 1227 Les Acacias (Switzerland), which can be reached on +41.22.820.35.44.

Contact us

If you have any questions about this privacy policy or the practices described herein, please write to contact@visamundi.coor contact us at +33 2 85 520 450. Please address your communications to our manager Sebastien Couix.