Terms and Conditions and Legal Notices

07/01/2023 version

Service provider

The services for obtaining administrative documents are provided by the company __SOCIETE_, whose registered office is at __ADRESSE_ France - SAS with capital of €50,000, registered in the Nantes Trade and Companies Register under number __IMMAT_. The website https://www.visamundi.co/en is considered one of the __SOCIETE_ sites.

Mandate

The Customer, also referred to as the Principal, authorizes the Agent, __SOCIETE_, who agrees to incur expenses on the Customer's behalf concerning assistance in obtaining administrative documents for the country or countries covered by this site in the Customer's name (or in the name of a person from whom the Customer has obtained express or legitimate authorization: legal representative, ...), such as Visas, Online Visas, e-Visas, Electronic Travel Authorizations, Passport pre-applications or any term deriving from and concerning the same digital product.

Enforceability of these General Terms and Conditions

These Terms and Conditions govern your use of the services of the __SOCIETE_ sites, including the site on which you are viewing these Terms and Conditions, and all requests made for advice or information about our services. Each requester hereby accepts and confirms that prior to submitting a request, he or she has read, understands and agrees to be bound, without limitation or qualification, by these Terms and Conditions.

Limitation of liability

These General Terms and Conditions contain a clause limiting our liability to the refund policy set out below. Except where covered by our refund policy below, fees are non-refundable.

You are responsible for the accuracy of the information on your application form and for checking it. We do not guarantee that we will find any errors, and will only correct information that is blatantly incorrect or incomplete (incomplete first names, nationality different from that on the scanned passport, etc.).

__SOCIETE_ will treat all applications with care and seriousness, in accordance with the procedures prescribed by the authorities. However, although we will check your application form for obvious errors of form with great care, we do not guarantee to detect errors in your form, nor do we undertake to check the information provided, for which it is your responsibility to ensure its accuracy.

The __SOCIETE_ Company shall not be liable to any applicant or any other person relying on or benefiting from any application for any loss of profit, revenue, contract, opportunity, business, additional expense, or any other business or personal loss arising as a result of any delay in issue, digital delivery problem, error in the content of documents provided by the authorities, or for any advice or information given in connection with any application.

The company __SOCIETE_ will not be held responsible in case of unforeseen changes in the use of documents or services provided by __SOCIETE_ (dates and times of travel, purpose, etc.) and which would render the documents or services provided null and void. Nor is __SOCIETE_ held responsible for refusals issued by authorities according to their own criteria.

The company __SOCIETE_ shall not be held liable for any use you make of the information provided in its media. It is your responsibility to check with the consulate or embassy of the country concerned for accuracy, completeness and relevance.

We recommend that you keep copies of all documents submitted with your application.

Refund policy

The customer applies for a document through Société __SOCIETE_, a facilitating intermediary between travelers and government authorities. Please note that Société __SOCIETE_ declines all responsibility in the event of delays in issuing documents by the authorities.

Below are the details of the Company's __SOCIETE_ reimbursement policy:

• Customer document has not been edited for the day of departure : only service charges will be reimbursed.
• A refusal by the administration to draw up a document for the Customerif the refusal is not due to information deliberately omitted or erroneous by the customer at the time of the request: reimbursement of the entire payment made by the customer upon completion of the request (consular fees + service charges).
• An error in document preparationwhich was not included in the customer's initial request, and which is proven by the customer: reimbursement of the entire payment made by the customer upon completion of the request (consular fees + service charges).

In all other cases, the Company __SOCIETE_ refuses any refund.

In addition, a administrative deduction of €15 incl. tax per payment will be applied in the event of :

• documents not supplied on time by the customer so that Société __SOCIETE_ can fully carry out its mission (submission of the customer's request to the local authorities)
• incorrect declaration (deliberately erroneous data) when the customer fills in the document request form
• existing file filed by the customer with the authorities or another intermediary in connection with the same trip for which he has mandated Société __SOCIETE_.
• cancelled file by the customer after the documents have been sent and checked by the __SOCIETE_ teams, but not yet submitted to the authorities

Refunds, if they conform to one of the cases explained above, will be made as follows automatically by Société __SOCIETE_ for the Customer. It may take up to 10 working days for the sum to appear in the customer's bank account..

Right of withdrawal

Any order validated on the Website and then cancelled by the Customer upon simple request by email within 14 days of the order will be fully reimbursed for its total amount including VAT. A standard form is available at this address and must be sent by e-mail, in response to the payment confirmation received.

However, any order validated on the Website and then cancelled by the Customer after submission of the file to the authorities of a country will not be reimbursed, given the non-refundable administrative costs incurred, including in the event of subsequent non-use of the documents (Article L221-25 of the French Consumer Code).

Refunds are initiated within 48 hours of the retraction request in the cases explained above. It may take up to 10 working days for the sum to appear in the customer's bank account.

Changes to procedures and fees

Administrative procedures and fees for the processing of all services are beyond the control of __SOCIETE_ and are subject to change without notice; in some cases, such changes may apply retroactively to requests currently being processed. The company __SOCIETE_ does not accept responsibility for any such changes in procedures or pricing, and reserves the right to pass on any price increases.

Rates and payment methods

Prices are quoted inclusive of all taxes. All requests must be paid in cash on receipt of your request, unless otherwise agreed with __SOCIETE_.

The company __SOCIETE_ keeps the possibility, in the case or no payment would be joined to cancel purely and simply the request. In the case of a large number of requests, different arrangements will only be accepted with the agreement of __SOCIETE_'s management.

Only payment by secure credit card is accepted on the __SOCIETE_ sites, which will choose the most secure system possible to guarantee its customers' data.

Mediation

__SOCIETE_, as an associate member of the __MEDIATEUR_, benefits from the mediation services of the Tourism and Travel Ombudsman.

In the absence of a satisfactory response or a response within 60 days, the customer may refer the matter free of charge to the Tourism and Travel OmbudsmanIts contact details and how to contact it are available on its website : www.mtv.travel

Customer data processing

The company __SOCIETE_ undertakes not to market or sell the personal information of applicants. The company __SOCIETE_ will not divulge or transfer the personal information of the applicants. Personal information will be used for the sole purpose of providing the services and fulfilling its various obligations..

However, __SOCIETE_ may be required to disclose and share personal information, if necessary, to comply with a court order, or any other legal, legislative or regulatory process served on __SOCIETE_, to exercise its rights, to defend against legal claims, criminal investigations, court cases, or for their prevention, as part of the investigation, detection, prosecution of criminal activities or matters related to national security.

The company __SOCIETE_ will not be held responsible in the event of illicit access, use, modification, destruction or interception by unauthorized persons.

The content and use of this data, as well as access to it by the Customer, are described in the Privacy Policy.

Privacy Policy

Use of our services implies acceptance of the Privacy Policy, detailed on this page.

Partial nullity

Should one or more provisions of these General Terms and Conditions be deemed unlawful or invalid, the other provisions of these General Terms and Conditions shall not be affected by such invalidity and shall continue to apply.

The relationship between __SOCIETE_ and its customers is governed by French law.

Site host

The __SOCIETE_ websites, including the one on which you are consulting the present information, are hosted by Infomaniak - 25 rue Eugène-Marziano 1227 Les Acacias (Switzerland), reachable at +41.22.820.35.44.

Contact us

If you have any questions about this privacy policy or the practices described herein, please write to [email protected]or contact us at __TEL_. Please address your communications to our manager __NAME_.