We are recruiting a Customer Relations Officer / Tourism Production Assistant
Visamundi's Customer Relations department helps travelers manage their administrative procedures. It's the heart of the company, where customer requests are handled with rigor and enthusiasm.
Visamundi is looking for its new partner. Customer relations manager / Tourism production assistant on a permanent contract. If you enjoy working with committed and supportive colleagues, and are persevering, dynamic and able to multitask, this is the job for you.
Missions
- Coordinate teams to ensure proper management of B2C and B2B files.
- Operational processing of customer requests by email to dedicated departments
- Manage customer reviews and suggest ways to improve their experience
- Draw up an inventory of administrative procedures for obtaining documents in destinations to develop new services/destinations
Profile required
Soft Skills
- Rigor and organization
- Autonomy and enthusiasm for teamwork
- Proactivity and responsiveness
- Discretion and confidentiality
- Diplomacy and empathy
- Open-mindedness
Hard Skills
- Administrative experience or level of education: BAC+2 minimum
- Good interpersonal skills with B2C and B2B customers
- Geographical / tourist culture
- Mastery and adaptability of digital tools
- Good expression in French and English (comprehension and expression)
- written)
Position in CDI to be filled by end-February 2026
Salary between €28 and €32k
The advantages of joining Visamundi
- Monthly culture kitty
- Incentive bonus
- Mutual insurance coverage of 100% for immediate family
- 13th month
- Partial teleworking
- Menstrual leave: maximum 1 day of teleworking per month
- Computer equipment loan
- Transport costs of 50%
- Luncheon voucher card
Values at Visamundi
- Cohesion we move forward together in mutual aid and solidarity
- Agility our ambitious and innovative spirit enables us to meet our customers' needs
- Expertise we'll give you the feeling that there are no borders anymore
- Confidentiality : travel with peace of mind, your private data is well protected
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