A long journey is often made in several stages. In general, connections are designed to give you enough time between each flight to get through your journey without a hitch. But sometimes, for mechanical, meteorological or management reasons, the first plane is delayed, and it's a mad dash to get on the second or even the third. And then the drama begins: you miss the plane you were supposed to catch. What to do in this case?
First steps if I miss my connection
It all depends on the nature of your reservation. Indeed, if you have chosen two different reservations for two different flights, you have anticipated the duration of your connection; the airline is in no way responsible. Whatever the reason, it will be up to you to obtain a new ticket at your own expense..
If, however, you have booked several flights, you're assured of a replacement flight. The airline is supposed to allow enough time for you to catch your next flight. If, for any reason, your first flight is delayed and you miss your connection, the airline is obliged to place you on a later flight, if possible. As soon as you learn that your flight is delayed or that you're not likely to make your second flight, approach the airline crew. They'll try to get you off the plane as quickly as possible when you land.
Do you still miss your connecting flight? Go to your airline counter and they'll find you an alternative flight. They can also provide you with food and drink, and book you into a hotel if your flight is delayed until the following day.
Controls can take a long time
One of the main reasons for wasting time on correspondence is the following systematic checks of identity and personal belongings. Make sure your official documents are accurate. For example, make sure your passport or identity document is valid. Some countries require them to be valid for up to six months after entry. Make sure you have the visa required to enter the country. Some countries provide it on arrival, but others require it on departure. You should also comply with all boarding rules relating to your personal belongings: do not carry bottles larger than 20 cl or alcohol, for example.
Try to find out in advance which route you need to take through the airport. If you miss your connecting flight because of security checks, the airlines can absolve themselves of responsibility!
What are my options if I miss my connection?
If you miss your connection and decide to cancel your trip, some airlines will refund the full amount of the unused segment, if they are at fault (for example, following a flight delay). It is essential to check general conditions to find out about your refund rights. It is also possible to obtain a compensation depending on the distance of your flight and the reasons why you missed your connection.
💡 Tools such as Delayed Or Airhelp can help you take legal action against airlines that cause delays on flights to or from Europe.
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