Following a study carried out by VISAMUNDI5,700 individuals and 1,500 professionals were surveyed on their perception of consular services. We wanted to share the results of this December 2019 survey with you.
The first observation we can make is that when buying a tourist service abroad, 1 in 2 customers ask the travel professional for advice on formalities.
Tourism professionals are also subject to this problem. 1 professional out of 2 encounters difficulties in issuing visas, but continues to take care of the paperwork himself.
We find that one in 3 people is dissatisfied with the service provided by the consular services contacted 😥
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